Resort Check-In: Identification and Booking Details to Confirm

Check the requirements for your booking

Identification rules can depend on the property and the type of reservation. Ask the resort which documents each adult guest must present, whether digital ID is accepted and whether any age-related requirements apply.

Keep guest details consistent

Make sure the names and guest count in the booking match the details you provide at check-in. If a guest's name or count changes, contact reservations before arrival rather than assuming it can be adjusted at the desk.

Protect personal information

Carry the documents requested by the property, but do not send unnecessary identity documents or sensitive information through unverified channels. Use the contact method provided in your booking confirmation.

Confirm timings and payment status

Ask for the exact check-in/check-out arrangement, remaining payment if any and any special arrival instructions in writing before travelling.

Confirm what each guest must bring

Ask reservations which government-issued photo identification documents are accepted for the booking, whether each adult must present a separate ID and whether any additional requirements apply to minors. Do not rely on a generic blog for the property's current check-in rules.

Make sure the names and guest count in the booking are accurate. If a guest will arrive late or the headcount changes, contact reservations before arrival rather than assuming the desk can automatically amend the booking.

Protect identity information

Carry the documents the property requests, but avoid sending unnecessary identity scans through unverified numbers or public channels. Use the contact method in your booking confirmation and never share banking PINs, passwords or one-time passwords to prove your identity.

Keep the booking reference, payment receipt and written check-in instructions together so the organiser can resolve questions quickly at arrival.