Booking & Reservation Policy
Practical booking guidance for Mango Mist accommodation and day-out packages. Confirm the room, date, guest count, total payable amount and current terms in writing before paying.
1. Availability and advance payment
Contact reservations to confirm availability for the selected room or day-out package before travelling. The current public booking page states that full advance payment is required to confirm a booking; check the payment instructions and final payable amount directly before transferring money.
Use only payment instructions confirmed by the resort's reservations team and keep the booking reference and payment receipt.
2. Check-in and check-out
The current public website describes a 24-hour stay cycle, with check-in and check-out at the same time on consecutive days. Confirm the exact time and whether this applies to your selected room and date in the written booking confirmation.
Day-out timings vary by package. Check the selected package page and ask reservations to confirm the arrival window, meal schedule and closing time.
3. Guest count and identification
Provide the correct number of adults and children, including children's ages, when requesting a quote. Each accommodation has its own listed maximum guest capacity; do not assume an extra guest can be added without approval.
Carry valid government-issued photo identification and confirm any age-related or additional check-in requirements with reservations before arrival.
4. Rates, taxes and inclusions
Starting tariffs are not a date-specific availability quote. Request a written total that identifies applicable taxes, meals, activity coupons, pool or hot-tub access, extra-person charges and any optional add-ons.
For business or corporate bookings, ask the reservations team to confirm invoice requirements and the details needed before payment.
Questions Regarding Our Policies?
Our front office desk is available to assist with cancellations, corporate invoices, and date rescheduling.