Cancellation & Refund Policy
Review the cancellation and refund terms that apply to your specific reservation. Confirm the current written policy before paying.
1. Confirm the terms for your booking
The current public Mango Mist booking page describes free cancellation until the check-in date with a full refund to the original payment source. Policies can differ for older bookings, special offers or reservations made through another channel, so use the written terms attached to your own booking confirmation.
Before paying, ask reservations to share the cancellation deadline, any deductions, refund method and expected processing time in writing. Do not rely on a summary if it conflicts with your booking voucher.
2. Date changes and postponements
Rescheduling depends on the terms shown in your booking confirmation and the availability of the requested dates. Confirm any tariff difference, change deadline and number of permitted changes directly with reservations before accepting a new date.
3. Refund processing
Ask the reservations team to confirm the refund route and expected processing time for your specific payment method. Keep the booking reference and payment receipt until the refund has reached the original payment source.
4. Weather or unexpected disruption
If severe weather, travel disruption or an operational issue affects your visit, contact reservations as soon as possible. Request written confirmation of the options available under your booking terms.
Questions Regarding Our Policies?
Our front office desk is available to assist with cancellations, corporate invoices, and date rescheduling.